Privacy Policy Statement
We Respect your Privacy
Loan Mate is a mortgage manager and originator and as such we respect your privacy and work hard to safeguard the security of your personal information.
Personal Information; What is it?
Personal information is any information such as your name, address, or
telephone number that may identify you, or by which your identity can be
reasonably determined.
Other information we need to collect to provide our service includes credit and
finance information.
Your Personal Information is never sold to Third Parties.
We do not sell any personally-identifiable information or lists or any other information collected by applications, telephone communications, fax, mail, e-mail or online on our web sites for random purposes.
Your right to stay anonymous.
You always have a right not to give personal information, as stated in the
Privacy Act 1988 as amended.
However, because of the nature of the lending process, loans can only be
generally granted on the basis of the security offered and the character and
ability to repay of the persons applying for a loan. For this reason our service
is unworkable without receiving actual personal, credit and finance information
about yourself. We therefore destroy any application that does contain accurate
personal information.
Security
We and our ISP use up to date techniques to ensure your information is secure, including encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use.
How we Collect you Information.
We will only collect information relevant to our business relationship
with you. The information we collect from you may include contact details,
personal details, financial information, and information about your use of
finance and other associated products and services including financial services
and risk management. This is done solely for the aim and purpose of best meeting
your particular needs.
We collect information from by phone, mail, e-mail as well as online by asking
you for it. For example, when you apply for a loan, special offer or other
promotion. A customer's name, address (postal and e-mail) and telephone number
are the most important pieces of information, but we normally request other
information, based on, for example, the service's) being ordered or promoted.
Another way we collect information online and through completed forms through
our affiliate program partners who may provide us information they already
obtained from you. For example when you are on a partner's site and click on a
Loan Mate text link, button or banner that takes you to an Advestment website
site, information that the partner has received from you already may be passed
to Advestment or one of it affiliated businesses.
How we Deal with your Information.
We will limit the use of your personal information to;
Considering any application made by you to us;
Helping us identify products and services that may interest you;
Telling you about other products and services [unless you have asked us not to];
Maintaining our ongoing relationship with you;
Conducting market and customer satisfaction reports;
Performing our internal administration and operations including: accounting,
risk management, record keeping, archiving, systems development and testing;
Credit scoring and staff training:
Complying with legislative and regulatory requirements;
Fulfilling any requirements at law.
Delivering special offers, gifts and prizes to you.
As with most businesses today, Loan Mate uses channel partners and business
alliances to carry out certain functions in marketing and delivering services to
you, such as mortgage writing, file driving and processing loan application
files and referral order fulfillment, and provided allied services, and so
shares your information with those businesses to the extent necessary for them
to perform their work. Of course, such partners and service providers must use
that personally- identifiable information only for the purpose [s) for which it
was shared and protect it from any further use. We also share such information
with other industry- and credit-related organizations to improve operations and
to protect against fraud, security and credit risks.
Because we make many special benefits available to you through relationships
with other businesses, we may share your personal information with those
businesses so that you receive the benefits to which you are entitled. We also
sometimes use this information to extend special offers to you jointly with our
partners.
You can Opt Out anytime.
We may offer you products and services that we believe may meet your needs.
However, you can notify us at any time if you do not wish to receive these
offers. We will act promptly on any such request, which can be made by e-mailing
us at radlam@loanmate.com.au ,
calling us on 07 5547 5380, or writing to The Privacy manager, LoanMate 49
Doolan Street, Ormeau, QLD, 4208.
Disclosing your Information.
We only disclose your personal information to third parties with your express
or implied consent, or where we are otherwise entitled or required to do so.
The types of third parties we may disclose your information include:
· Banks and other Lenders, mortgage mangers, mortgage and finance brokers for
referring or introducing your loan;
· Other organisations we have business relations with for the purpose of
delivering products and services;
· Our agents, contractors and external advisers who we may engage to fulfill our
obligations to you, including our panel of Valuers and Mortgage Insurers;
· Your agents, including your real estate agent, conveyance Solicitor,
accountant or legal or financial advisor;
· Your referees, including your employer for the purpose of validation of your
information;
· Credit Reporting Agencies for the purpose of credit risk assessment.
· Your executor, administrator, trustee, guardian or solicitor;
· Regulatory bodies, government agencies and other parties we are authorised to
or are required to give more information to;
· Anyone who introducers your loan applicant to us;
· Any Mortgage Insurer who works with us for our clients;
· Valuers who may want to check details of the proposed property;
· Guarantors and prospective guarantors.
· Staff that may be working with your files.
· Other financial Institutions, for instance to cash cheques.
Access to your Information.
You may review or update the available personal information we received from
you, by requesting a copy by writing to; The Privacy manager, Loan Mate, Suite
340, 236, Hyperdome, Corner of Pacific Hwy and Bryants Road, Loganholme QLD 4129